What do I do if I can’t log in/forgot my password?

You can use the “Forgot your Password?” link to get to a form where you’ll enter the email address used for your CATME account. After filling out the form, you will receive an email from CATME containing a special link that will allow you to reset your password. Also, make sure the email address entered was the one you used to create your account. Note that email addresses in the system are not case-sensitive (“bailey.edu” is the same as “BAILEY.EDU”) but passwords are case-sensitive (“password” and “PASSWORD” are different).

If you aren’t receiving any emails after filling out the form, these are the most common reasons:

• The CATME messages are in the junk or spam folder of your email account.
• Your software or email server is blocking the CATME IP addresses. Your ISP has to permit receiving messages from catme.org. This is relevant if you are working from a home computer or an off-campus server. Try moving to a campus computer and logging in from there.
• The email you are using is different from the one your instructor used to create your CATME account.

If you still can’t log in after resetting your password, please email support@catme.org and include the email address for your CATME account in the email.

For more information, watch our video on Logging in as a Student User.