Log In Troubleshooting
What are the password requirements for a CATME account?
All CATME account passwords must:
- Contain 1 letter
- Contain either 1 number or 1 punctuation mark
- Contain at least 4 unique characters
- Be at least 8 characters
- Be changed every year
If your password is not changed by the deadline, you will be directed to the My Profile page when you log in to your account. You will be unable to go to any other pages until you enter your new password.
Passwords MAY NOT:
- Contain your first name
- Contain your last name
- Contain the word “CATME”
- Be any of your previous 3 passwords
For more information, watch our video on Account Password Guidelines.
What do I do if I can’t log in/forgot my password?
You can use the “Forgot your Password?” link to get to a form where you’ll enter the email address used for your CATME account. After filling out the form, you will receive an email from CATME containing a special link that will allow you to reset your password. Also, make sure the email address entered was the one you used to create your account. Note that email addresses in the system are not case-sensitive (“bailey.edu” is the same as “BAILEY.EDU”) but passwords are case-sensitive (“password” and “PASSWORD” are different).
If you aren’t receiving any emails after filling out the form, these are the most common reasons:
- The CATME messages are in the junk or spam folder of your email account.
- Your software or email server is blocking the CATME IP addresses. Your ISP has to permit receiving messages from catme.org. This is relevant if you are working from a home computer or an off-campus server. Try moving to a campus computer and logging in from there.
- The email you are using is different from the one your instructor used to create your CATME account.
If you still can’t log in after resetting your password, please email support@catme.org and include the email address for your CATME account in the email.
For more information, watch our video on Logging in as a Student User.
What are CATME’s password requirements?
All CATME account passwords must:
- Contain 1 letter
- Contain either 1 number or 1 punctuation mark
- Contain at least 4 unique characters
- Be at least 8 characters
- Be changed every year
If your password is not changed by the deadline, you will be directed to the My Profile page when you log in to your account. You will be unable to go to any other pages until you enter your new password.
Passwords MAY NOT:
- Contain your first name
- Contain your last name
- Contain the word “CATME”
- Be any of your previous 3 passwords
For more information, watch our video on Account Password Guidelines.
What should I do if I can’t log in/forgot my password?
You can use the “Forgot your Password?” link to get to a form where you’ll enter the email address used for your CATME account. After filling out the form, you will receive an email from CATME containing a special link that will allow you to reset your password. Also, make sure the email address entered was the one you used to create your account. Note that email addresses in the system are not case-sensitive (“bailey.edu” is the same as “BAILEY.EDU”) but passwords are case-sensitive (“password” and “PASSWORD” are different).
If you aren’t receiving any emails after filling out the form, these are the most common reasons:
- The CATME messages are in the junk or spam folder of your email account.
- Your software or email server is blocking the CATME IP addresses. Your ISP has to permit receiving messages from catme.org. This is relevant if you are working from a home computer or an off-campus server. Try moving to a campus computer and logging in from there.
- The email you are using is a different account than the one input into the CATME system.
If you still can’t log in after resetting your password, please email support@catme.org and include the email address for your CATME account in the email.
How can I unlock an account locked from too many failed login attempts?
Go to the “Forgot Password” link to reset your password. For more details, please go to "What should I do if I can't log in/forgot my password".
My students can’t log in.
Have your students go to the main page and click the “Forgot your password” link. They should enter the email you uploaded using the CSV file, and CATME will email them a URL link to reset their account password. If the student still has not received an email from CATME within 24 hours, please verify that their email address is correct in the CSV file you have uploaded. If the problem still persists, these are the most common reasons for not receiving CATME emails.
-
CATME messages are in the junk or spam folder of your student's email account.
-
Your student's software or email server is blocking the CATME IP addresses. Their ISP has to permit receiving messages from catme.org. This is relevant if they are working from a home computer or an off-campus server. They could try moving to a campus computer and log in from there.
For further help, please contact support@catme.org and include the email address associated with your student's CATME account in the email. There is also a Student's FAQs page for login troubleshooting at https://info.catme.org/student/student-help/faq/#acc