Student Troubleshooting
Can I change the language on a student’s CATME account?
CATME does not have the capability to be operated in a language other than English. Try using Google Translate on the web page. Please keep that in mind that the specific wording of the questions in Peer Evaluations are supported with research, and translating Peer Evaluation surveys may affect the validity of the results.
My student cannot access the survey, but other students can access it.
Please verify that the email you uploaded for the student is correct and that is the same email address the student is using to log in. To correct any problems related to incorrect student email addresses, go to your CATME faculty account class page (click the class on the Quick Summary Page) and edit the student’s email address.
My students believe the people in their teams are wrong.
If Rater Practice is enabled on your survey, there is a good chance that some students did Rater Practice thinking it is the required Peer Evaluation. If so, the student will see the names of hypothetical students instead of their real teammates.
My student believes they completed the activity, but CATME shows that they did not.
If Rater Practice is enabled on your survey, there is a good chance that some students did Rater Practice thinking it is the required Peer Evaluation. It would be a good idea to send an extra reminder out to your students or follow up with them to ensure that they’ve completed the required survey.
For further help, please contact support@catme.org.
Why are my students not rating their teammates?
If Rater Practice is enabled on your survey, there is a good chance that some students did Rater Practice thinking it is the required Peer Evaluation survey . Make sure the students know how to access the survey to rate their real teammates.