My students can’t log in.

Have your students go to the main page and click the “Forgot your password” link. They should enter the email you uploaded using the CSV file, and CATME will email them a URL link to reset their account password. If the student still has not received an email from CATME within 24 hours, please verify that their email address is correct in the CSV file you have uploaded. If the problem still persists, these are the most common reasons for not receiving CATME emails.

• CATME messages are in the junk or spam folder of your student’s email account.

• Your student’s software or email server is blocking the CATME IP addresses. Their ISP has to permit receiving messages from catme.org. This is relevant if they are working from a home computer or an off-campus server. They could try moving to a campus computer and log in from there.

For further help, please contact support@catme.org and include the email address associated with your student’s CATME account in the email. There is also a Student’s FAQs page for login troubleshooting at https://info.catme.org/student/student-help/faq/#acc