Where can I purchase a student license key?

  • Please visit your campus bookstore’s website and search for ‘CATME’.
  • If you cannot pick up the license key from your bookstore, please email the bookstore with your order number and request to receive your license key via email.

Where do I enter my license key?

After you have logged in to your account, click the red link that says, ‘Requires License’. If this does not show up on your student summary page, it is usually because:

  • Your survey has already ended. In this case, please contact your instructor to request the end date be extended.
  • Your instructor may have used a different email for your account. Please contact your instructor if you would like to have the email for your account changed.

I can’t log in/I never received the email to set up my account. What do I do?

  • You should have received a link via email to create your password. If you did not, please enter your email into the login page and click ‘Forgot your password?’. For more details, please go to the “Account Access/Info” section of this page and click on “What to do if I can’t log in/forgot my password?”.
  • If you still do not receive the password setup email, please email support@catme.org, and our support team can provide you with a temporary password to access your account.

How does CATME protect the confidentiality of student data?

The Family Educational Rights and Privacy Act (FERPA) guidelines require the protection of confidential student data.  If instructors release their data for research purposes, all of the identifying information about students (their names, e-mail addresses, and ID numbers) are stripped from the data and replaced with codes that cannot be traced to specific students.  Read more about our data protection policies.

What does “Invalid Credentials” mean and how do I fix it?

“Invalid Credentials” means that you are not using the email address your instructor used to create your CATME student account. To fix this, contact your instructor to confirm the email they used to create your student account in the CATME database, and then log in using that email?

I signed in, but I do not see my instructor’s survey. Why?

There are a few reasons you might not be able to see the assigned survey. 

  • You are not logged in with the email address that your instructor used in their CATME survey
  • Your instructor hasn’t started the survey yet
  • Your instructor entered your email incorrectly

If you believe that your instructor entered your email incorrectly, contact your instructor to confirm the email they used to create your student account. 

I am not receiving messages from CATME.

If you are not receiving emails from CATME, there may be several reasons.

  • CATME messages are being sent to the junk or spam folder of your email account.
  • Your software or email server is blocking the CATME IP addresses. Your ISP has to permit receiving messages from catme.org. This is relevant if you are working from a home computer or an off-campus server. One solution is to move to a campus computer and log in from there.
  • The email you are using is different from the one your instructor used to create your CATME account

To test if you can receive emails, click the “Forgot your Password?” link and fill out the form to receive an email.

If you still can’t receive CATME messages, please email support@catme.org and include the email address for your CATME account in the email.