I quit the survey before I completed it, and now I can’t access it. How can I complete it?
You will be able to re-enter a Team-Maker survey and complete it as long as it’s still open. For a peer evaluation survey or a closed Team-Maker survey, you’ll need to email your instructor and ask them to re-open the survey for you to complete.
I completed a CATME activity but my instructor cannot see the results. Why?
Here are the most common reasons this occurs.
- You may have closed your browser or quit the survey before you clicked the “Finish” button to complete it.
- You may have accidentally completed Rater Practice instead of the activity your instructor assigned to you.
What are the types of CATME activities that I may be asked to do?
Team-Maker: A survey that gathers demographic information, such as gender, race, times you are available to meet, and more. Your instructor will use these results to divide your class into teams that meet the instructor’s requirements.
Peer Evaluation: A survey that allows you to give feedback on your own performance and the performance of your teammates on various class projects. After your instructor has reviewed the results, you will receive feedback on how your ratings compare to the average ratings for the rest of your team.
Rater Practice: A game-based rating simulation that provides students the opportunity to practice rating their peers by rating hypothetical teammates using the 5 CATME teamwork dimensions. It will also provide feedback through a scoring system of up to 30 points to show how well you’ve done.
I have a student account but I need an instructor account. What do I do?
You will need to request for your account to be converted into a Dual Account, allowing you to have both student and instructor functionality. To do so, you must email support@catme.org with your email address, instructor name, class, institution name, and with your instructor CC’d.
For more information, watch our video on Dual Access Account.
What happens if I don’t update my time zone?
Your time zone will automatically default to your instructor’s time zone.
How do I set up my time zone in CATME?
Log onto your CATME account and click the My Profile button on your home screen. You then can select your time zone in the Timezone slot on your screen.
For more information, watch our video on Student Account Basics.
Can I delete my student account?
No. Student data in the CATME system is protected by U.S. federal law. The instructors own student data and control it under their CATME license. If you would like your account deleted, please contact your instructor(s) who entered you into a CATME survey and ask to have your name deleted from their associated surveys.
Do I need to create my own student account?
No. Your account will be created automatically as soon as your instructor begins using the CATME system for your class. You will receive an email message with instructions on how to set your initial password. If you did not receive this email, you can use the “Forgot your password?” link to set up a new password.
What are the password requirements for a CATME account?
All CATME account passwords must:
- Contain 1 letter
- Contain either 1 number or 1 punctuation mark
- Contain at least 4 unique characters
- Be at least 8 characters
- Be changed every year
If your password is not changed by the deadline, you will be directed to the My Profile page when you log in to your account. You will be unable to go to any other pages until you enter your new password.
Passwords MAY NOT:
- Contain your first name
- Contain your last name
- Contain the word “CATME”
- Be any of your previous 3 passwords
For more information, watch our video on Account Password Guidelines.
What do I do if I can’t log in/forgot my password?
You can use the “Forgot your Password?” link to get to a form where you’ll enter the email address used for your CATME account. After filling out the form, you will receive an email from CATME containing a special link that will allow you to reset your password. Also, make sure the email address entered was the one you used to create your account. Note that email addresses in the system are not case-sensitive (“bailey.edu” is the same as “BAILEY.EDU”) but passwords are case-sensitive (“password” and “PASSWORD” are different).
If you aren’t receiving any emails after filling out the form, these are the most common reasons:
- The CATME messages are in the junk or spam folder of your email account.
- Your software or email server is blocking the CATME IP addresses. Your ISP has to permit receiving messages from catme.org. This is relevant if you are working from a home computer or an off-campus server. Try moving to a campus computer and logging in from there.
- The email you are using is different from the one your instructor used to create your CATME account.
If you still can’t log in after resetting your password, please email support@catme.org and include the email address for your CATME account in the email.
For more information, watch our video on Logging in as a Student User.