How can I unlock an account locked from too many failed login attempts?
Go to the “Forgot Password” link to reset your password. For more details, please go to “What should I do if I can’t log in/forgot my password”.
My students can’t log in.
Have your students go to the main page and click the “Forgot your password” link. They should enter the email you uploaded using the CSV file, and CATME will email them a URL link to reset their account password. If the student still has not received an email from CATME within 24 hours, please verify that their email address is correct in the CSV file you have uploaded. If the problem still persists, these are the most common reasons for not receiving CATME emails.
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CATME messages are in the junk or spam folder of your student’s email account.
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Your student’s software or email server is blocking the CATME IP addresses. Their ISP has to permit receiving messages from catme.org. This is relevant if they are working from a home computer or an off-campus server. They could try moving to a campus computer and log in from there.
For further help, please contact support@catme.org and include the email address associated with your student’s CATME account in the email. There is also a Student’s FAQs page for login troubleshooting
How do I change my student account to a Dual Access account?
You must email support@catme.org with your email address, instructor name, class, institution name, and instructor CC’d if possible.
What is a Dual Access account?
A Dual Access account gives users both student and instructor CATME access. It’s typically reserved for a student using CATME who is also a teaching assistant for a class. You will also be given a Dual Access account if you are upgrading your student account to an instructor account.
To switch between your student and instructor access, go to the top right hand corner of the screen to find the drop down button to choose which access you want.
For more information, watch our video on Dual Access Account.
Will adding a student to a survey automatically create an account for that student?
Yes. If the student does not have an account, then the system will automatically create accounts for any students in a survey.
When will my students be contacted by CATME?
When you create a class and upload your student roster, the CATME system will automatically create the students’ accounts using their email address as their username. The system will automatically send the students an email asking them to create their password.
At midnight of the start date, CATME sends students an email asking them to complete the survey. (If you set the start date for your survey to the current date, this email will be sent immediately.) There is a link in the email that takes them directly to the survey. Two days before the survey end date, CATME sends a reminder email asking all students who have not yet completed the survey to complete it before the due date. To remind students any other time, you can press the “Send Reminder” button next to the open survey. This will send reminder emails to the students who have not completed the survey. All reminder emails contain direct links to the survey.
How can I update a student’s account information?
Click on the activity the student is in on the Summary page, then click on the name of the student. You will be brought to the Student Editor page where you can update the student’s name, ID, email, and team.
How do my students create an account?
Students cannot create their CATME accounts. When you create a CATME survey and load your course CSV file, you, the instructor, create their CATME accounts. If a student has already participated in a previous CATME survey, their account is already created.
For more information on student accounts, watch our video on Student Account Basics
How can I deactivate my instructor account?
If you are no longer using CATME and wish to deactivate your instructor account, please contact support@catme.org with your request.
Can I use an email other than my institution’s to use CATME?
No. For security reasons, CATME only activates accounts with an institution’s email. This is to ensure accountability of the instructor that CATME is being used safely and securely. To request an exception to this policy, please contact licensing@catme.org.